Frequently Asked Questions
Everything you need to know about our handcrafted knits and breezy styles.
What is the best way to care for my Wooden Ships sweaters?
To maintain the softness and shape of your hand-knit pieces, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid hanging to prevent stretching.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, you can return or exchange unworn items with tags attached within 30 days of delivery. Please visit our returns portal to start the process.
Are your products ethically made?
Absolutely. Sustainability and ethical production are at our core. We own and operate our own factory to ensure fair wages, safe working conditions, and minimal environmental impact.
How do I know which size to order?
Our styles range from 'fitted' to 'oversized.' We provide a detailed size guide on every product page to help you find the perfect fit based on your measurements.